If you are not 100% satisfied with your purchase, you may return it within 30 days of receiving it for a full refund or a like-for-like exchange; providing it is in a saleable condition. The product(s) must be in new condition and with the original packaging. If the product has been damaged or used, it will not be possible for us to issue a refund.
To kick off the return process simply send us an message through our Contact Us page with the below information included:
- Order number
- Delivery name
- Email address order confirmation was sent to
- Product(s) you wish to return/exchange
- Replacement product if an exchange
Alternatively, forward your order confirmation email to firstname.lastname@example.org
Our products can be shipped to the EU, Switzerland, USA and Canada, and we use different logistics providers depending on your location. We will always ship products with a tracking service so that you can look forward to receiving your new purchase.
If you haven’t received a tracking number within 48 hours of placing an order, please contact us.
When purchasing our products local charges may apply, depending on your region. However, we ensure that all sales taxes, import duties and fees are included in the final sales price. Any additional charges are at your own expense.
If you would like to ship products outside of our shipping locations, please use a freight forwarding service.
In the rare instance that your product has been lost or damaged in transit, please report this to the shipping company immediately, then report the issue to us. It is important that you do not sign for the delivery if the box is damaged or lost.
Please contact us before returning or exchanging any products.
Return & exchange conditions
If you are not 100% satisfied with your purchase, you may return it within 30 days of receiving it, providing it is in a saleable condition, for a full refund or a like-for-like exchange (where available). The product must be in new condition and with the original packaging. If the product has been damaged or used, it will not be possible for us to issue a refund.
Returning a package
If you would like to return a product, please contact us.
When returning a product, please include the original packaging. Take care to pack the product correctly to avoid damage during transit. We recommend returning the product using a tracked delivery service. Upon receiving the product we will issue a full refund within 14 days. Refunds will be issued using the same means of payment as the original order.
Exchanging a product
If you would like to exchange a product, please contact us.
If you would like to exchange a product for a different size, colour or product, it is
Our warranty does not cover defects as a result of alterations or improper fit.
Our warranty will cover:
- Defective sewing
- Defective zippers and attachment hardware
- Defective velcro patches and/or snaps
- Missing or broken drawstrings, cords or leashes
Excluded from our warranty cover:
- Rips and tears
- Fading (including UV damage)
- Damage (including colour bleeding and loss of waterproof qualities) as a result of improper washing or the use of improper detergents.
We always recommend that you follow the recommended washing instructions on your FRESK apparel and softgoods. We will gladly replace products that meet our warranty requirements. If we are out of stock, or no longer carry that particular product, we will do everything we can to offer you an appropriate replacement.
possible to do so as long as the original product is unused, in a saleable condition, and the replacement product is in stock. Any additional shipping costs will be at the customer’s expense.